Terms of Service

Effective Date: May 22, 2026  |  Last Updated: May 22, 2026

1. Acceptance of Terms

Welcome to Via 313 ("Company," "we," "us," or "our"). These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," or "your") and Via 313 governing your access to and use of our website located at meal-via313.click (the "Site") and all related services, content, features, and functionality offered by Via 313 (collectively, the "Services").

By visiting our Site, placing an order, creating an account, or otherwise engaging with our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. Your continued use of the Site constitutes your ongoing acceptance of any updates or modifications to these Terms.

These Terms apply to all visitors, users, customers, and others who access or use the Services. If you are using our Services on behalf of a business entity or organization, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" shall refer to both you and the entity.

You must be at least eighteen (18) years of age to use our Services. By using the Site, you represent and warrant that you are at least 18 years old. If you are under 18, you may only use our Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

2. Description of Services

Via 313 is a food service business operating in the United States, offering customers the opportunity to browse our menu, place food orders, make reservations, and engage with content related to our food offerings. Our Services include, but are not limited to, the following:

• Online Food Ordering: Users may browse our menu and place orders for delivery, pickup, or dine-in through our Site or affiliated third-party platforms.
• Menu Information: We provide detailed descriptions, pricing, ingredients, and allergen information (to the best of our ability) for our food and beverage offerings.
• Promotions and Special Offers: We may periodically offer discounts, coupons, loyalty rewards, or other promotional offers to registered users and customers.
• Customer Account Management: Users may create and manage personal accounts to track orders, manage preferences, save payment information, and access order history.
• Customer Support: We provide customer service through email and other designated channels to assist with inquiries, complaints, and order issues.
• Catering Services: We may offer catering options for events and group orders subject to separate agreements and minimum order requirements.
• Newsletter and Communications: With your consent, we may send promotional emails, newsletters, and updates about our products and services.

We reserve the right to modify, suspend, discontinue, or restrict access to any part of our Services at any time, with or without notice, for any reason, including maintenance, upgrades, legal compliance, or business decisions. Via 313 shall not be liable to you or any third party for any such modification, suspension, or discontinuation.

Availability of specific menu items, delivery areas, and service hours is subject to change without prior notice. Certain Services may require you to create an account or provide personal information as a condition of access.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of your use of the Services, you agree to:

• Provide accurate, current, and complete information when creating an account, placing an order, or interacting with our Services.
• Maintain the confidentiality of your account credentials and promptly notify us of any unauthorized use of your account.
• Use the Services only for lawful purposes and in accordance with these Terms.
• Comply with all applicable local, state, and federal laws and regulations in connection with your use of the Services.
• Promptly update your account information to keep it accurate, current, and complete.
• Pay all charges incurred through your account, including applicable taxes and delivery fees, in a timely manner.
• Treat Via 313 staff, delivery personnel, and other users with respect and professionalism in all communications.

3.2 Prohibited Activities

You agree not to engage in any of the following prohibited activities when using our Services:

• Fraudulent Conduct: Submitting false, fraudulent, or misleading information; using stolen credit cards or payment methods; or attempting to deceive Via 313 or any third party in connection with your use of the Services.
• Unauthorized Access: Attempting to gain unauthorized access to any portion of the Site, other user accounts, servers, or networks connected to the Site.
• Interference: Disrupting, damaging, or impairing the functionality of the Site or the servers and networks used to make the Site available, including through the introduction of viruses, malware, or other harmful code.
• Data Scraping: Using automated scripts, bots, crawlers, or similar tools to collect, extract, or harvest data from the Site without our express written permission.
• Intellectual Property Infringement: Reproducing, distributing, modifying, or creating derivative works from any content on our Site without our prior written authorization.
• Harassment: Harassing, threatening, intimidating, or abusing Via 313 employees, agents, or other users in any manner.
• Impersonation: Impersonating Via 313, its employees, other users, or any other person or entity.
• Resale Without Authorization: Purchasing food or services for the purpose of resale without our express written consent.
• Misuse of Promotions: Attempting to exploit, abuse, or circumvent any promotional offers, discount codes, loyalty programs, or referral systems in a manner inconsistent with their intended use.
• Illegal Activities: Using our Services to engage in any activity that violates applicable federal, state, or local law or regulation, including but not limited to health and safety regulations, consumer protection laws, or anti-fraud statutes.
• Circumvention of Security: Attempting to bypass, disable, or interfere with security-related features of the Site, including features that prevent or restrict copying of content.

Via 313 reserves the right to investigate suspected violations of these Terms and to take appropriate action, including suspending or terminating your account, refusing service, reporting violations to law enforcement authorities, and pursuing all available legal remedies.

4. Intellectual Property Rights

The Site and all of its original content, features, functionality, design elements, graphics, logos, trademarks, trade dress, service marks, text, images, audio, video, and software are owned by Via 313 or its licensors and are protected by United States intellectual property laws, including but not limited to the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and applicable state laws.

All trademarks, service marks, and trade names used on the Site are proprietary to Via 313 or their respective owners. Nothing in these Terms grants you any right or license to use any trademark, service mark, logo, or trade name of Via 313 without our prior written consent.

Subject to your compliance with these Terms, Via 313 grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site and its content solely for your personal, non-commercial use in connection with the Services. This license does not include the right to:

• Reproduce, distribute, publicly display, or create derivative works from any content on the Site;
• Use any data mining, robots, or similar data gathering or extraction methods;
• Download any portion of the Site (other than page caching for personal use) or any information contained therein;
• Use the Site or its content for any commercial purpose without our express written authorization.

Any unauthorized use of our intellectual property immediately terminates the limited license granted above. If you believe that any content on our Site infringes upon your copyright or other intellectual property rights, please contact us at [email protected] with the details of your claim so that we may investigate and respond appropriately.

5. Payment Terms

When you place an order or make a purchase through the Site, you agree to provide current, complete, and accurate payment information. By submitting your payment information, you authorize Via 313 or its designated payment processors to charge the applicable fees to your selected payment method.

5.1 Pricing and Taxes

All prices displayed on the Site are in U.S. dollars and are subject to change without notice. Applicable sales taxes will be calculated and added to your order total based on your delivery or pickup location in accordance with applicable state and local tax laws. Delivery fees, service charges, and gratuity (where applicable) will be disclosed prior to order completion.

5.2 Payment Processing

We use third-party payment processors to handle all financial transactions. By providing your payment information, you also agree to the terms and privacy policies of those payment processors. Via 313 does not store full credit card numbers on its servers. All payment transactions are encrypted and processed in compliance with applicable Payment Card Industry Data Security Standards (PCI DSS).

5.3 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been confirmed. However, if you experience a problem with your order — such as receiving incorrect items, items in poor condition, or an incomplete order — please contact us within 24 hours of receipt at [email protected]. We will review your complaint and, at our discretion, offer a replacement, store credit, or refund where warranted.

Order cancellations may be accepted if the order has not yet been prepared. Once food preparation has begun, cancellations may not be possible, and no refund will be issued. We reserve the right to refuse or cancel orders at our discretion, including in cases of pricing errors, suspected fraud, or unavailability of items.

5.4 Promotional Codes and Discounts

Promotional codes, coupons, and discounts are subject to their individual terms and conditions. They may be subject to expiration dates, minimum purchase requirements, or restrictions on use with other promotions. Via 313 reserves the right to modify or cancel any promotion at any time.

6. Limitation of Liability

To the fullest extent permitted by applicable law, Via 313 and its officers, directors, employees, agents, licensors, service providers, and successors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, revenue, goodwill, data, business interruption, or other intangible losses, arising out of or related to:

• Your access to or use of (or inability to access or use) our Services or Site;
• Any conduct or content of any third party on or connected to the Site;
• Any content obtained from the Site;
• Unauthorized access, use, or alteration of your transmissions or content;
• Any food allergies, dietary reactions, or health-related issues arising from consumption of our food products;
• Errors, omissions, inaccuracies, or delays in menu information, pricing, or availability;
• Delays or failures in delivery services;
• Interruptions or errors in payment processing.

Whether based on warranty, contract, tort (including negligence), strict liability, or any other legal theory, even if Via 313 has been advised of the possibility of such damages.

In no event shall Via 313's total cumulative liability to you for all claims arising from or related to these Terms or your use of the Services exceed the greater of: (a) the total amount you paid to Via 313 in the thirty (30) days preceding the event giving rise to the claim, or (b) One Hundred U.S. Dollars ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by applicable law.

7. Disclaimers

Specifically, Via 313 makes no representations or warranties that:

• The Site or Services will be uninterrupted, timely, secure, error-free, or free of viruses or other harmful components;
• Any errors or defects on the Site will be corrected;
• The information and content on the Site are accurate, complete, or up-to-date;
• The results that may be obtained from the use of the Services will be accurate or reliable;
• Menu items will be available at all times or in all locations;
• Food products will meet specific dietary requirements, preferences, or restrictions beyond what is expressly disclosed.

Allergen Disclaimer: Our food products are prepared in facilities that may handle common allergens including but not limited to peanuts, tree nuts, dairy, eggs, wheat, soy, fish, and shellfish. While we make reasonable efforts to provide accurate allergen information, we cannot guarantee that any menu item is completely free from allergens. Customers with severe food allergies should exercise caution and consult with our staff before ordering.

Any reliance you place on information from the Site is strictly at your own risk. We encourage you to verify information independently before making decisions based on content found on our Site.

8. Indemnification

You agree to defend, indemnify, and hold harmless Via 313, its affiliates, licensors, and service providers, and each of their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use of the Site or Services, including any data or content you submit, transmit, or make available through the Services;
• Your violation of any third-party rights, including intellectual property rights or privacy rights;
• Your violation of any applicable law or regulation;
• Any misrepresentation made by you;
• Your negligent or wrongful conduct;
• Any dispute between you and any third party arising from your use of the Services.

Via 313 reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any such matter without our prior written consent.

9. Governing Law and Jurisdiction

These Terms of Service and any disputes arising out of or related to them or the Services shall be governed by and construed in accordance with the laws of the United States of America and the applicable state laws of the state in which Via 313 is incorporated or primarily operates, without regard to its conflict of law principles.

You agree that any legal action or proceeding arising out of or related to these Terms or the Services shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States in the applicable state where Via 313 is headquartered or registered. You hereby irrevocably consent to the personal jurisdiction of such courts and waive any objection to the laying of venue of any such action in such courts.

These Terms are intended to comply with applicable federal consumer protection laws, including the Federal Trade Commission Act (15 U.S.C. § 45), which prohibits unfair or deceptive acts or practices in or affecting commerce. To the extent applicable, we also acknowledge and comply with any state-specific consumer protection statutes applicable to the state(s) in which we operate.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as further described in our Privacy Policy. Nothing in these Terms is intended to limit or waive any rights you may have under applicable California law.

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first attempt to resolve any dispute, controversy, or claim arising out of or relating to these Terms or the Services informally by contacting Via 313 at [email protected]. We will attempt to resolve the dispute informally by contacting you via email. If a dispute is not resolved within thirty (30) days after submission of the informal complaint, either party may proceed to formal dispute resolution as provided below.

10.2 Binding Arbitration

If informal resolution is unsuccessful, you and Via 313 agree that any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or validity thereof shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, except as modified by this Agreement. The arbitration shall be conducted in the English language in the state where Via 313 primarily operates, or at such other location as mutually agreed by the parties.

The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement. The arbitrator's award shall be final and binding on both parties and may be entered as a judgment in any court of competent jurisdiction.

10.3 Class Action Waiver

10.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent or enjoin infringement of intellectual property rights or other irreparable harm pending resolution by arbitration. Additionally, claims that are within the jurisdiction of a small claims court may be brought in such court rather than in arbitration.

10.5 Time Limitation on Claims

Any cause of action or claim you may have arising out of or relating to these Terms or the Services must be commenced within one (1) year after the cause of action accrues. Otherwise, such cause of action or claim is permanently barred, to the extent permitted by applicable law.

11. Term and Termination

These Terms of Service shall remain in full force and effect while you use the Site or Services. We may terminate or suspend your access to all or any part of the Services at our sole discretion, without prior notice or liability, for any reason whatsoever, including without limitation if you breach any provision of these Terms.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Upon termination, your right to use the Services will immediately cease.

Upon termination or expiration of these Terms for any reason:

• All licenses and rights granted to you under these Terms will immediately terminate;
• You must immediately cease all use of the Site and Services;
• Any provisions of these Terms that by their nature should survive termination shall survive, including but not limited to: Intellectual Property Rights, Payment Terms (for outstanding obligations), Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and Dispute Resolution.

We reserve the right to refuse service to anyone for any reason at any time, subject to applicable law. Termination of your account does not relieve you of any obligations to pay outstanding amounts owed to Via 313.

12. Third-Party Links and Services

Our Site may contain links to third-party websites, platforms, services, or applications ("Third-Party Services") that are not owned or controlled by Via 313. These may include food delivery platforms, payment processors, social media platforms, and marketing partners. Via 313 has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any Third-Party Services.

We strongly advise you to review the terms and privacy policies of any Third-Party Services you visit or use. Your interactions with Third-Party Services are solely between you and those third parties. Via 313 shall not be liable for any damages or losses caused or alleged to be caused by or in connection with your use of any Third-Party Services.

13. Food Safety and Health Compliance

Via 313 is committed to maintaining the highest standards of food safety and hygiene in compliance with all applicable federal, state, and local regulations, including standards set forth by the U.S. Food and Drug Administration (FDA), the U.S. Department of Agriculture (USDA), and applicable state and local health department regulations.

We make reasonable efforts to ensure that our food products are prepared, stored, and delivered in accordance with applicable food safety guidelines. However, once food items have been delivered or picked up by the customer, responsibility for proper storage and handling transfers to the customer. Via 313 is not responsible for any illness, injury, or harm resulting from improper handling, storage, or preparation of food items after delivery or pickup.

14. Privacy Policy

Your privacy is important to us. Our Privacy Policy, which is incorporated into these Terms by reference, describes how we collect, use, disclose, and protect your personal information when you use our Services. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

We comply with applicable federal privacy laws, including the Children's Online Privacy Protection Act (COPPA), and relevant state privacy laws. Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

15. Changes to Terms

Via 313 reserves the right to modify, update, or revise these Terms of Service at any time in our sole discretion. When we make material changes to these Terms, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, by providing additional notice such as a prominent notice on the Site or by sending you an email notification to the address associated with your account.

Your continued use of the Site or Services following the posting of revised Terms constitutes your acceptance of and agreement to the updated Terms. We encourage you to review these Terms periodically to stay informed of any changes. If you do not agree to the modified Terms, you should discontinue your use of the Site and Services immediately.

Changes to these Terms will not apply retroactively to disputes or matters that arose before the effective date of the changes, except as otherwise required by applicable law.

16. Severability

If any provision of these Terms of Service is held by a court of competent jurisdiction or an arbitrator to be invalid, illegal, void, or unenforceable for any reason, that provision shall be deemed severed from these Terms, and the remaining provisions shall continue in full force and effect to the maximum extent permitted by law. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving, to the greatest extent possible, the original intent and economic effect of the provision.

The failure of Via 313 to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Via 313.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by Via 313 on the Site, constitute the entire agreement between you and Via 313 with respect to the subject matter hereof and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, between you and Via 313 regarding the Services.

No oral or written information or advice given by Via 313 or its authorized representative shall create any warranty not expressly set forth in these Terms. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Via 313 may freely assign its rights and obligations under these Terms without restriction.

18. Force Majeure

Via 313 shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, government actions or restrictions, strikes or labor disputes, supply chain disruptions, power outages, internet or telecommunications failures, or other events beyond our reasonable control ("Force Majeure Events"). In such circumstances, our obligations will be suspended for the duration of the Force Majeure Event.

19. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service or our Services, please do not hesitate to contact us using the information below:

We strive to respond to all inquiries within two (2) to three (3) business days. For urgent matters related to food safety or order emergencies, please contact us immediately via email and indicate the urgency of your inquiry in the subject line.